100% Guaranteed If any Heritage Coffee product fails to meet your expectations, we will replace it or refund the full cost of the product. Please note that we require return of all unused product. If you feel you need to return an item, please contact Customer Service and we will gladly make arrangements to replace it, exchange it or refund your money. Please call our Customer Service office toll free in Alaska at 800-478-JAVA (5282) or (907) 586-1088 (Monday-Friday 8am-4:30pm Alaska time, or email us at orders@heritagecoffee.com. It is Heritage Coffee's policy to routinely update the products available for sale online. There are circumstances, such as seasonal availability, that might make it necessary to select an alternative product. Coffee is subject to strict growing seasons throughout the world so not all coffees are available at the same time. Orders are generally shipped within 24 hours of when they are received or, immediately upon roasting. Order confirmations are not e-mailed until your credit card has been billed and the order been confirmed as shipped by our warehouse. Heritage Coffee Company strives to provide excellent Customer Service, and we will do whatever we can to ensure that you are satisfied.